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Altwood Company FAQ's

Frequently Asked Questions

Welcome to the Altwood Company FAQ section, where we provide answers to your most common inquiries about our handcrafted wood furniture and services. Whether you’re curious about our ordering process, delivery options, or customization offerings, you’ll find comprehensive information here.

Explore our frequently asked questions to make your Altwood Company experience seamless and enjoyable.

What is the process to order a custom table?

We streamline the entire process into four simple steps:

  1. Message us to start collaborating on possible material, size, shape, and color options. After finding the perfect slab/material and identifying all the table's components, we will send you a sketch of the proposed design along with a free quote.

  2. Once you approve the sketch and the quote, we request an initial deposit, which is the price of the slab. After receiving and examining the slab for defects, we either approve the slab and move to step 3, or if the slab is not of perfect quality, we return it to the retailer. In this case, we continue the search for a suitable slab.

  3. Upon receiving and confirming the good quality of the slab, we request a second deposit equal to 50% of the remaining project cost. After receiving the second deposit, we begin to work on the project.

  4. Upon completion of the project, we will request the final payment. Once we've received the remaining project cost, we provide you with a list of actual freight costs to choose from. You pay the actual freight; there are no up-charges or added fees. After the final payment, we prepare your unique table for shipment.

How long does it take to create a table?

The creation of each table type involves a unique timeline. Generally, coffee tables take around 3-5 weeks, dining and conference tables approximately 5-7 weeks, and waterfall tables typically require 7-9 weeks. Each piece demands meticulous attention, with hundreds of precise operations executed using handheld tools. To allow you a glimpse into the artisanal process, we chronicle various stages of the project through photos, which we share with you. This way, you can enjoy the evolution of your custom piece from the comfort of your home.

What are my delivery and shipping options?

We are located in Atlanta, GA. We are pleased to offer free delivery for locations within a 150-mile radius.

For those residing outside of this area, rest assured that we facilitate safe and efficient shipping through trusted carriers like FedEx and UPS.

What is your return and refund policy?

While we strive for your absolute satisfaction, please understand that due to the custom nature of our products, we cannot accept returns. This ensures that every item we craft is unique and made specifically for you.

If there is a need to return a product due to damage or defects on arrival, please note that buyers are responsible for return shipping costs. The item must be returned in its original condition, or the buyer may be held responsible for any loss in value.

How do I proceed with the payment for my order?

To make a payment, we will provide you with a personalized invoice. You can easily complete the transaction using your debit or credit card. Rest assured, we prioritize your security and privacy in every transaction.

How should I clean and maintain my table?

To ensure the longevity of your table, we recommend a gentle cleaning routine. Use a mild soap diluted in warm water and a soft cloth or paper towel for wiping down. Avoid the use of abrasive wipes or scrubbing tools. Also, refrain from using disinfectant wipes, cleaning or protectant wipes, and harsh kitchen chemicals, as these can damage the finish of your table.


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